Consulting
Consulting
Using our Knowledge and Skills to Benefit Society
“If you want to improve performance, you start with people.”
For more than two decades, I have spent my career serving in roles as a leader, veterinarian, and employee within veterinary settings. These experiences have given me the opportunity to face challenges firsthand, make mistakes, and witness the true cost of poor workplace culture.
There is a real epidemic in veterinary medicine right now that isn’t driven by the rapid advancement of technology or rising costs of care. It is found in the hallways when no one is listening, in the mundane task lists, or in the decisions being made by the few instead of the whole group. Our people, our greatest and most important resources, are struggling.
Contact Me TodayThere is a real epidemic in veterinary medicine right now that isn’t driven by the rapid advancement of technology or rising costs of care. It is found in the hallways when no one is listening, in the mundane task lists, or in the decisions being made by the few instead of the whole group. Our people, our greatest and most important resources, are struggling.
The Results
The numbers speak for themselves
0%
average annual turnover across the veterinary profession
(AAHA, 2024 “Factors That Support Retention and Drive Attrition”)
1/0
of team members are considering leaving within the next year
(AAHA White Paper: Factors That Support Retention and Drive Attrition in the Veterinary Profession, 2024)
0.6%
turnover rate among practicing veterinarians in 2024, driven largely by workload, burnout, and culture misalignment.
(Instinct Science, 2024 – State of ER & Specialty Veterinary Care Report)
0.5%
turnover among administrative and client service staff, underscoring the need for better communication and career development.
(Instinct Science, 2024 – State of ER & Specialty Veterinary Care Report)
This isn’t theory. This is real data from our field. I’ve seen this data come to life firsthand. Clients will say to me, “Everything is fine,” but then discuss how they have hired the same role six times or lost several long-standing clients. This is where I come in. I’m ready to help organizations pause, reflect, and realize what they may not have been quite ready to face or fully understand.
Get in touchMy Approach
Coaching Examples in Action
A veterinary organization’s strengths lie in its people , not task lists, bottom lines, or other qualitative measures. Every role in a veterinary workplace has value that contributes to the overall care and service provided to clients..
Empathy
I coach leaders to consciously lead their teams, not just manage them.
We hold open discussions and decision-making roundtables with the entire team. Leaders must commit to hearing and valuing input from all roles.
The overall culture and well-being of our teams isn’t a soft skill; it’s a business driver.
Awareness
We discuss what it means to be intentionally aware of your teams, not just the tasks assigned to them.
Every role brings a unique purpose, energy, and value to daily operations. Recognizing that is essential to building an empowering and positive workplace culture.
When you’ve hired for the same role six times or lost a long-time client, it’s time to ask: What is the true cost of culture? It’s not just wages. It’s time, trust, and loyalty lost.
Accountability
When we commit to psychological safety, we commit to supporting the people behind the roles, lives, challenges, and values beyond the job.
When we know and value each role that keeps an organization running smoothly, teams thrive, animal care improves, and clients walk away feeling part of something bigger.
The true cost of culture extends beyond what’s visible. If left unaddressed, the ripple effects can be long-lasting, quietly eroding organizational outcomes.
“This idea that roles are loaded with tasks instead of trust, purpose, and potential loses sight of the person behind the role.”
Every role brings an interconnected purpose to the overall client experience. I’ve seen things animals do only once, and if you’re not standing there, you’ll miss it. That’s why every person’s perspective matters, from the CSR to the tech to the doctor. When my client service rep says, “Hey, I don’t know if it’s a big deal, but that dog’s teeth were chattering,” that’s data. That’s information. I need that insight, no matter who it comes from. When we invest in these roles and our overall culture, our people feel seen and heard. This translates directly to the client experience.
Here to Help
How I Can Help
Culture Audits
Uncover what’s working, what’s not, and what it’s costing your team. Then build a plan for lasting cultural change.
Custom Consulting Partnerships
Tailored strategies for multi-location or growing practices to align culture, leadership, and performance goals.
Leadership Coaching
Provide leaders with the awareness, communication skills, and confidence to inspire teams and strengthen trust.
Team Engagement Workshops
Interactive sessions that reconnect teams, improve collaboration, and reignite purpose across every role.
The Steps
My Process
01.
Listen
Culture isn’t a spreadsheet, it’s a feeling. I begin by understanding the heartbeat of your organization.
02.
Assess
What does your organizational culture cost? Not just in dollars, but in trust, turnover, and untapped potential.
03.
Learn
What unique solutions exist for your organization? Assess leadership habit proactivity versus reactivity.
04.
Implement
Solutions from your organization for your organization.
05.
Sustain
Lasting change doesn’t happen by chance. It happens when culture champions are embedded within the organization to carry it forward. Together, we build workplaces that feel as good as they perform.
Get in touch
Work With Dr. Kemba Marshall
Ready to take the next step toward healthier leadership and stronger team culture?
Dr. Marshall partners with veterinary professionals, practice owners, and organizational leaders who are ready to do the real work of growth. Whether you’re seeking one-on-one leadership coaching, a team development workshop, or a consulting engagement to strengthen your culture, she brings clarity, empathy, and measurable outcomes to every partnership.
Start the conversation today. Dr. Marshall would love to learn more about your goals and how she can help you lead with purpose and build teams that thrive.
Contact Me TodayDr. Marshall partners with veterinary professionals, practice owners, and organizational leaders who are ready to do the real work of growth. Whether you’re seeking one-on-one leadership coaching, a team development workshop, or a consulting engagement to strengthen your culture, she brings clarity, empathy, and measurable outcomes to every partnership.
Start the conversation today. Dr. Marshall would love to learn more about your goals and how she can help you lead with purpose and build teams that thrive.
